最近公司有个客户反馈，说使用我们的洗地机清洗地面不干净，效果不明显。
Recently, a customer in the company reported that using our floor scrubber to clean the floor is not clean and the effect is not significant.
针对客户提出的反馈问题，我们公司高度重视，特别是直接反馈清洗效果不好这一点。
Our company attaches great importance to the feedback issues raised by customers, especially the poor cleaning effect directly reported.
通过跟客户的详细沟通后，了解到客户公司属于机械加工类，车间地面有油污，又经过叉车、铲车的来回跑动，导致地面油污累积较厚。
After detailed communication with the customer, it was learned that the customer's company belongs to the mechanical processing category, and there is oil pollution on the workshop floor. The back and forth movement of forklifts and shovels has caused the accumulation of thick oil pollution on the ground.
在我们事先建议客户使用清洁剂的前提下，地面效果清洗的结果并不好。
On the premise that we advised the customer to use cleaning agents in advance, the cleaning effect of the floor was not good.
了解完情况下，我公司决定由售后同事携带重型除油剂去客户现场实地操作，以求达到客户满意的效果。
After understanding the situation, our company has decided to have our after-sales colleagues carry heavy-duty degreasers to the customer's site for on-site operation in order to achieve customer satisfaction.
现实生活中，有的制造型企业，因为生产产品的因素，会导致地面留有油污。经过长期的渗透、室内车辆的碾压，导致地面油污堆积辗实，清理起来非常困难。
In real life, some manufacturing companies may leave oil stains on the ground due to factors related to product production. After long-term infiltration and rolling by indoor vehicles, the accumulation and compaction of oil stains on the ground make it very difficult to clean up.
在这种情况下，需使用重型除油剂，以其强效除油效果，再经过洗地机的清洁，会逐渐达到理想的效果。
In this case, a heavy-duty degreaser should be used to achieve its strong degreasing effect. After cleaning with a floor scrubber, the desired effect will gradually be achieved.
我公司售后同事在到达客户现场后，在清水箱中加入比平时所需较大的剂量，然后降低洗地机行驶速度，加大机器出水量，不启动吸水效果。在客户车间来回反复的刷几遍后，再将吸水效果启动，地面瞬间与开始不一样了。
After arriving at the customer's site, our after-sales colleagues added a larger amount of water to the clean water tank than usual, then reduced the speed of the floor scrubber, increased the water output of the machine, and did not activate the water absorption effect. After repeatedly brushing back and forth in the customer's workshop, and then activating the water absorption effect, the ground instantly changed from the beginning.
经过售后同事操作1个小时，再建议客户再接下来的一段时间内，按照这样的步骤多清洗几遍，就能将地面油污很好的清除。后期保持每天正常的清洗即可。
After one hour of operation by our after-sales colleagues, we suggest that the customer follow these steps several times in the following period of time to effectively remove the oil stains on the ground. Maintain normal daily cleaning in the later stage.